RETURNS, EXCHANGES & ORDER SUPPORT

At Sounds of Holiday, we want you to feel confident with every purchase you make with us. As a veteran owned and family-operated small business, we take personal care in preparing each order before it leaves our hands.

Every product is carefully inspected and its condition documented during our final inspection and packaging process before shipment. This helps us ensure that your item is complete, in proper condition, and ready to be enjoyed when it leaves our facility.

We also take great care in packaging our products for safe delivery. While we do everything we can to protect your purchase, occasionally an item may be damaged while in transit. If this happens, we're here to help.

Because we document the condition of our products before shipment, we ask that customers provide clear photographs of both the item and its shipping packaging when reporting transit damage. This allows us to review what happened and assist you as quickly as possible.

Because many of our holiday products are specialty and limited-inventory items, we are unable to accept general returns due to change of mind, personal preference, or items that are no longer wanted. However, if your order arrives damaged or you receive an incorrect item, we will work with you to make it right in accordance with the policy below.

DAMAGED ITEMS

If your item arrives damaged, please contact Sounds of Holiday within 3 calendar days of delivery.

To help us review and resolve the issue quickly, please provide:

• Your order number

• A brief description of the damage

• Clear photographs of the damaged item

• Clear photographs of the product packaging and shipping box, including any visible shipping damage

Please keep the item and all original packaging while your claim is being reviewed.

Once your claim has been reviewed and approved, we will arrange for a replacement of the same item when available.

We understand that receiving a damaged holiday item can be disappointing, and our goal is to make the process as simple as possible while getting a replacement to you promptly.

INCORRECT ITEMS

If you receive an item different from what you ordered due to a fulfillment error by Sounds of Holiday, please contact us within 14 calendar days of delivery.

Once the error has been verified, we will arrange for the correct item to be provided, subject to availability.

Exchanges for fulfillment errors are limited to the product originally ordered and cannot be exchanged for a different product, upgrade, or alternative item.

EXCHANGES

Approved exchanges are provided for the same item originally purchased.

Items returned as part of an approved exchange must not show signs of use, alteration, or damage beyond the shipping-related issue originally reported.

Sounds of Holiday reserves the right to inspect returned merchandise before completing an exchange.

If a return of the damaged or incorrect product is required, we will provide instructions as part of the exchange process.

REFUNDS WHEN A REPLACEMENT IS UNAVAILABLE

Our first priority is to replace a qualifying damaged or incorrect item with the same product whenever possible.

However, we understand that many of our products are seasonal, specialty, or limited-inventory items and that an identical replacement may not always be available.

If your damaged or incorrect item has been approved for an exchange and we are unable to provide a replacement of the same item, a refund will be issued in accordance with this policy.

This ensures that customers with a legitimate damaged-item or fulfillment issue are taken care of even when replacement inventory is unavailable.

GENERAL RETURNS

Because many Sounds of Holiday products are seasonal, specialty, collectible, or available in limited quantities, we do not accept general returns for change of mind, personal preference, or items that are no longer wanted after purchase.

We encourage customers to review product descriptions, dimensions, photographs, videos, and other available product information before completing a purchase.

If you have a question about a product before ordering, please contact us. We are happy to help you make an informed purchase.

ORDER CANCELLATIONS

We begin processing orders promptly so that your holiday items can get to you as quickly as possible.

If you need to request a cancellation, please contact us as soon as possible after placing your order.

Once an order has been processed, packaged, or prepared for shipment, we may be unable to cancel it.

REPORTING TIMEFRAMES

To help us address problems promptly:

Damaged items must be reported within 3 calendar days of delivery.

Incorrect items must be reported within 14 calendar days of delivery.

We strongly encourage customers to inspect their order shortly after delivery and contact us promptly if there is an issue.

HOW TO CONTACT US

If there is a problem with your order, please contact Sounds of Holiday Customer Support and include your order number along with the information described above.

We will review your request and work with you to resolve qualifying issues as quickly as possible.

OUR COMMITMENT TO YOU

At Sounds of Holiday, every order represents more than just a shipment. We know our products become part of family Christmas displays, traditions, and memories.

That's why we personally take the time to inspect, document, and carefully package our products before they leave us.

If something goes wrong during delivery or we make an error with your order, we want to know about it, and we will work with you to make it right.

Thank you for choosing Sounds of Holiday and allowing us to be a part of your holiday traditions.